Warranty & Services Information
Bay Blinds Closure – Warranty and Service Information
Bay Blinds manufacturing operations closed on 27 June 2025. As a result, Bay Blinds products are no longer manufactured and spare parts availability is limited.
Santa Fe Shutters & Blinds (Bay Blinds sister company) understands that many customers still have Bay Blinds products installed. While Santa Fe is not legally responsible for Bay Blinds warranties, we have chosen to offer limited, goodwill-based support where possible to assist customers affected by the closure.
This information below explains what support may be available and what limitations apply.
Warranty and Service Support – What to Expect
All Bay Blinds warranty and service enquiries are assessed individually through Santa Fe’s standard service process. Outcomes depend on product type, age, condition, and parts availability.
Repairs and Parts
• Where possible, we will attempt to repair Bay Blinds products using available parts or motors.
• No alterations, remakes, or custom-manufactured Bay Blinds parts are available.
• Parts availability is limited and cannot be guaranteed.
Replacement Options (Goodwill-Based)
Where a product is within its original warranty period and is deemed unserviceable due to parts unavailability, Santa Fe may offer one of the following goodwill remedies:
• Roller Blinds
Replacement with Soluna Roller Blinds (Santa Fe/Norman product) at no cost for the blind product only.
This determination applies solely to the affected blind and does not extend to any other associated products that remain in working order. These are high-quality alternatives but are not identical to Bay Blinds products. Fabrics, finishes, components, and profiles may differ.
• Venetian Blinds
Replacement with Norman Venetian blinds, which may vary in colour, texture, and finish due to different manufacturing sources. This determination applies solely to the affected blind and does not extend to any other associated products that remain in working order.
• All other Bay Blinds products
There are no replacement parts available.
• Visual consistency considerations
Where matching an existing room is important, a discounted replacement for the affected blind may be offered.
Alternative Solutions
Depending on circumstances, Santa Fe may also offer:
• Pro-rated refunds based on time since purchase
• Discounted replacement or upgrade options into current Santa Fe products
All remedies are discretionary and assessed case by case, and to be considered by management.
Important Limitations
Santa Fe cannot guarantee:
• Availability of Bay Blinds spare parts
• Like-for-like replacements
• Resolution of every historic Bay Blinds warranty issue
• Replacement remedies apply to the blind product only. Removal, installation, alterations, or additional labour costs are the responsibility of the customer unless otherwise agreed in writing.
Frequently Asked Questions
No. Bay Blinds ceased manufacturing and operations on 27 June 2025.
No. Santa Fe has not assumed Bay Blinds’ legal warranty obligations. Support is offered on a goodwill basis where feasible.
Not automatically. Each enquiry is reviewed individually and depends on parts availability and product condition.
Not necessarily. Replacement products are comparable in quality but may differ in appearance and components.
Santa Fe Shutters & Blinds can provide full quotes for new shutters and blinds from our current product range. Click here to fill in your information to request a free in-home measure and quote.
Legal Disclaimer
Bay Blinds Limited and Santa Fe Shutters Limited are separate legal entities. The closure of Bay Blinds on 27 June 2025 concludes its operational and warranty responsibilities. Santa Fe Shutters Limited has not assumed Bay Blinds’ legal warranty obligations. Any assistance provided by Santa Fe is offered voluntarily, as a goodwill gesture, and does not create or imply a transfer of liability under the Consumer Guarantees Act or any other legislation.